Privacy Policy

1. Introduction

1.1. This Privacy Policy (this “Policy”) describes how Primetel PLC (“Primetel” or “We”) will treat any personal information provided on or via Primetel’s website (the “Website”) by Primetel subscribers or visitors of the Website (the “Visitors” or “You”).

1.2. We are aware that there is a great deal of concern about how personal information is dealt with over the internet and we are committed to protecting, respecting and safeguarding the privacy of any personal data you may choose or requested to provide to us via the Website. Your personal information will be dealt with by Primetel according to the Protection of Personal Data, Law of 2001, Law No. 138(I)/2001 the “Law”) and we will use reasonable measures to protect the Personal Information and keep it confidential.

1.3. When using this Website, your computer’s browser provides us with information such as your IP address, browser type, access time and referring URL which is collected and used to compile statistical data on the use of our Website. This information may be used to help us to improve our Website and the services we offer.

1.4. By using our Website you agree to this policy and you consent to the use of cookies by us in accordance with the terms of this policy.

2. Personal Information collected:

During the use of our Website you may choose or requested in the course of a service on our Website to provide us with any personally identifiable data (“Personal Information”), such as:

2.1. Name, address, phone number, email address;

2.2. Credit or debit card information, bank account number and sort code or other banking information;

2.3. Information about your account or subscription with us, such as dates of payment owed and received, TopUp information, the subscription services or any other information related to your account;

2.4. Calling Data in case the Visitor is PrimeTel’s subscriber;

2.5. Your access codes, which are given by PrimeTel during the provision of services;

2.6. The level of service you receive;

2.7. The date, time and length of your internet browsing, and your approximate location at the time of browsing.

3. Using Personal Information

Personal Information submitted to or collected by PrimeTel through its Website will be used for the purposes specified in this Policy or on the relevant pages of the Website. We may use the Personal Information to:

3.1. Supply to the Visitors goods or services purchased through the Website;

3.2. Send statements, invoices and payment reminders to Visitors and collect payments from them;

3.3. Send promotional materials or details by SMS, e-mail or post in order to update the Visitors with any promotions, news, changes to the terms and conditions, competitions or developments, provided that the Visitor has given its prior written consent to Primetel to receive such information.;

3.4. Send email notifications that the Visitors have specifically requested;

3.5. Respond to any questions or concerns of the Visitors regarding Primetel’s network, products or services;

3.6. Understand how Visitors use Primetel’s network, products and services in order for Primetel to develop new offers, products and services and improve the layout of the Website to ensure that our services are as useful and enjoyable as possible;

3.7. Contact Visitors in order to invite them to form part of Primetel’s consumer panel or research groups about its products and services, in case the Visitor is a Primetel subscriber;

3.8. Detect and prevent fraud or other crimes, recover debts or trace those who have outstanding balances with Primetel.

4. Protection of Personal Information

4.1. PrimeTel will not make the Personal Information available to any third party unless permitted or required to do so by the applicable legislation and we shall not we will not sell or transfer any of this information to any third party.

4.2. PrimeTel will store your Personal Information for as long as it is permitted by the Law. If there is no legal requirement, the Personal Information will be stored only for as long as PrimeTel deems appropriate in its discretion.

4.3. In the case PrimeTel processes Personal Information for which the Visitors’ consent is required; it shall seek their express or written consent.

4.4. In the case PrimeTel processes Personal Information for which processing the authorization of the Commissioner of Personal Data Protection is required, such authorization shall be obtained before any processing takes place.

5. Changes to this privacy policy

PrimeTel reserves the right to amend this Privacy Policy at any time by posting the amended policy on its Website. Unless otherwise stated, the current version will apply each time the Website is accessed and used.

6. Applicable Laws and Jurisdiction

This Policy shall be governed by and interpreted according to the laws of the Republic of Cyprus and any dispute shall be resolved by the competent courts of the Republic of Cyprus.

7. Miscellaneous

7.1. This Policy is not intended to and does not create any contractual or other legal rights in or on behalf of any party.

7.2. This Policy applies only to the Primetel PLC website and not to the websites of other organizations to which we provide links. We are not responsible for the privacy policies of such third parties.